All our physiotherapists, podiatrists and osteopaths at our clinics in Wandsworth Town SW18, Clapham Junction SW11 and Battersea Nine Elms SW8 are registered with either the Health Care Professions Council  (HCPC), The Chartered Society of Physiotherapy (CSP) or The General Osteopathic Council (GOsC). All our massage therapists are trained and insured but are not registered with a governing body as it is not a protected title.

All our Physiotherapists treat patients covered by BUPA (80011520), Cigna, WPA, Healix, Allianz or Exeter Friendly. Some therapists accept referrals from AXA, Aviva, HMCL, IPRS or Vitality. Please get authorisation from your insurer BEFORE booking an appointment with us otherwise you will be liable for, and required to pay the full cost of your appointment. All appointments booked and paid for prior to giving insurance details will not be refunded. When booking please provide us with your insurance membership number, authorisation code, the number of sessions that have been authorised and if there is an excess on your policy that should be paid directly to Wandsworth Physiotherapy. Insurers do not notify us of this as it breaches GDPR.

We can issue receipts for you to claim back from your insurer. However we are not liable for, and will not reimburse you for any shortfall in what your insurer subsequently reimburses you.

You can pay for treatment by debit/credit card using Timely Pay. We do not accept top up cards. If we cannot charge your card for treatment due to insufficient funds on a card you have given us your appointment will be removed and you will be unable to book with us again until any debt is paid and you have provided an alternative debit or credit card. We can issue you a receipt for cash back plans.

Please Note - self funding appointments:

Therapy appointments are available for 30 or 60 minutes.

During an initial assessment and treatment session, your therapist will spend approximately 25 minutes face-to-face assessing, diagnosing, and treating your condition. The remaining time is used for essential tasks such as writing notes, preparing referral letters, and creating your home exercise programme. This behind-the-scenes work is part of your appointment. For 60-minute sessions, the last five minutes will be allocated for the same purpose.

For follow-up treatments, most of the session will be hands-on treatment. However, please allow a couple of minutes at the start for progress updates and changing, and the same at the end for changing and booking future appointments.

While your appointment is listed as 30 or 60 minutes, not all of this time will be spent face-to-face. All care is provided within your booked session, and we do not work on your case outside of the time you have paid for.