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FAQ’s

What are Physiotherapy and Osteopathy?

Physiotherapy  and Osteopathy are disciplines involving hands-on treatment of injuries and the prescription of rehabilitation exercises to help people overcome their pain and dysfunction.

What sort of problems do you treat?

Physiotherapists and Osteopaths are trained to treat problems of the musculo-skeletal system – this means pain and injuries to your muscles, ligaments, joints and tendons. This includes injuries like back pain, and neck and shoulder pain; sports injuries like knee injuries, ankle and Achilles pain and tendonitis; hand and finger injuries and pain and dysfunction experienced during pregnancy such as pelvic girdle pain and sciatica. Physiotherapists also treat people after broken bones and surgery and guide people through their rehabilitation and get them back to full function.

Do I need a GP referral before I visit?

No, you can refer yourself to see a Wandsworth Physiotherapist and Osteopathy and pay for the treatment yourself. If you intend to use medical insurance you might need a GP referral first, or some insurance companies offer triage calls. A triage call is where you speak to a physio or nurse over the phone before being referred to us.

Why shouldn’t I just go the NHS as that’s free?

You can do this, however to get access to NHS physiotherapy you will first need to see your GP. This could take 2-3 weeks just to get your appointment with the GP. Once the GP has referred you to NHS physiotherapy you could be waiting 2 or 3 months on the waiting list.

So I’ve decided to visit Wandsworth Physiotherapy – what’s the process?

 It is quicker and easier to book your appointment online by clicking on the “BOOK NOW” button or alternatively call our offsite reception team on 020 3322 9455. Please arrive 5 minutes prior to your appointment to fill out a consent form and past medical history form.

How quickly can I be seen?

We aim to offer you an appointment within 24 hours of you contacting us. All you need to do is call our reception team on 020 3322 9455. You can also book online where you can select a day and a time that suits you best.

Do I need to take a day off work?

No, don’t worry, unlike the NHS physio department we are not just open Mon-Fri 9-5pm. We offer evening and weekend appointments as well as day time appointments.

What happens in the first session?

In an initial appointment you will be asked to explain your injury, how it happened, how long you have had it and how it makes you feel. You will be asked to set some goals about what you want to achieve from your time spent with at Wandsworth Physiotherapy and Osteopathy.

Your therapist will also run through your past medical history finding out about any medical diagnoses or medicine that you take.

Next your therapist will carry out a physical examination looking at the affected area plus carry out an assessment of your posture and how you move. Once they have carried out this assessment they will put together a treatment plan for you.

In the remaining time of your initial assessment and on subsequent treatment sessions they will carry out this treatment plan and also give you home exercises to do to either resolve your problem or to give you a management strategy to keep your symptoms under control.

If you are using AXA medical insurance appointments are shorter and the initial session compressing assessment only.

Do I get treatment during my first session?

Yes, your Physiotherapist and Osteopath are medically and legally obliged to ask you questions about your medical history, assess your problem and design a treatment plan. Once this has been carried out you will receive treatment. If you are using AXA medical insurance appointments are shorter and the initial session compressing assessment only.

Will I be in pain after my first treatment?

Physiotherapy, Osteopathy and Massage are hands-on treatments where we manipulate joints and massage soft tissues – you can feel a bit stiff and sore afterwards. We do try hard to judge how severe your pain is a tailor our treatment to reflect this. We certainly don’t want to make you feel worse.

Can I use my medical insurance for physio treatment?

Yes, at Wandsworth Physiotherapy and Osteopathy we treat people from all insurance groups. Alternatively, you can cover the costs of the treatment yourself, and we can provide receipts for you to claim back the cost of your treatment from your insurance company or if you use a cash plan.

All our therapists treat patients covered by BUPA (80011520), Aviva, Cigna, Vitality, WPA, Healix, Allianz and Exeter Friendly.

AXA (including Simply Health and Health Online) do not recognise Wandsworth Physiotherapy but instead have individual recognition of Grace (GA01285), Francesca (FB01181), and Andreas (AP04558) only. We can only provide 20 minute appointments for the fee that AXA pay us.

We can see people using Vitality however due to the fee they pay us there will be a top up charge of £15 per session.

Please get authorisation from your insurer BEFORE booking an appointment with us or you will be liable for, and required to pay the full cost of your appointment. We can issue you a receipt to claim back our fee from your insurer. However we are not liable for, and will not reimburse you for any shortfall in what your insurer subsequently reimburses you.

We do not see people through the Nuffield Health network.

Ready to Make a Change?

At Wandsworth Physiotherapy & Osteopathy we're focused on getting you out of pain and back to what you love doing, from simply sitting comfortably to playing with your kids, getting back into the gym or being able to run 5k again, our expert Physiotherapists, Podiatrists & Osteopaths are here to help!

 

Please take note of our cancellation policy at the bottom of the page.

Is my therapist registered and insured?

Yes, to practice as a Physiotherapist you must be HCPC registered. CSP registration is optional but provides public liability insurance. Similarly an Osteopath must be registered with the General Osteopathic Council (GOsC).

Do you provide acupuncture? Does it cost extra?

Yes, all physios at Wandsworth Physiotherapy are trained in acupuncture. Acupuncture treatment does not cost any extra than the cost of the session.

Will I get home exercise programme?

Yes, we will design you an exercise programme and e-mail it to you. The system we use is very user friendly and has pictures, videos and descriptions of what to do – there are no stick diagrams or just showing you the exercises once, which you later forget. You can access you exercise programme on a smart phone, tablet or PC / Mac.

Do you offer Pilates for back pain?

We also offer 1:1 clinical Pilates. We do not offer group classes as we have found that without individual attention you do not activate the right muscles and this can affect the outcome of your treatment and Pilates.

Do you treat childrens injuries?

Yes, at Wandsworth Physiotherapy and Osteopathy we have treated children as young as 8 years old for minor sports related injury. We require a chaperone to be present for any patient under 16 years of age. We also treat babies as part of our Osteopathy service.

If I have sustained an injury when is the best time to come and see us?

Straight away. If you have sustained a sports injury and you decide it is not serious enough to go to A and E you can make an appointment with a physio. They can assess the problem, give you a diagnosis of what you have done and provide you with some acute injury treatment and advice. Early management of an injury leads to better outcomes.

Can I book and manage my appointment on line?

Yes, you can book, change and cancel appointments online. However, please note we have a 24-hour cancellation policy. In order to avoid being invoiced for your treatment please give us more than 24-hours notice if you need to change or cancel an appointment.

Do I have to take my clothes off to have physiotherapy or osteopathy?

No, we don’t want you to feel uncomfortable. We might need you to roll your trousers up to see your knee or lift your t-shirt up so we can see you back for example. However, it does make our job easier if you are prepared to undress a little.

What do I need to wear?

Please bring shorts and for ladies wear a sports bra or vest top.

How can I pay?

You can pay for treatment by debit/credit card and cash on the phone when making your appointment. We can issue you a receipt for cash back plans. Alternatively you can book and pay online.

When do I need to pay for my treatments?

You will need to pay at the end of each session. We can give you receipts if you need them for a cash back scheme.

How do I get to the clinic?

We are based in Wandsworth Physiotherapy and Osteopathy, 338 Old York Road, Wandsworth, London SW18 1SS, 50m from Wandsworth Town Train Station. Wandsworth Town is one stop from Clapham Junction. Buses that pass the area include number 28 and 44, however Old York Road has also been pedestrianised so buses no longer travel down the street. There is on street parking around the Tonsleys after 4:30pm Mon-Fri and on the weekend. 

The traffic is quite bad around Wandsworth bridge round about and . The old Homebase entrance is closed. You can still enter Old York Road from the one way system but have to divert down Morie Street or you will need to enter the Tonsley’s from East hill, park up in the residential area and walk down to Old York Road. The Homebase has shut so there is no parking there anymore.

Will I need ongoing treatment?

Our philosophy is to get you better in as few sessions as possible, help you self-manage your problem and get your back to your sporting passion. Most spinal and sports injuries can be dealt with in 4 or 5 sessions.

If we are not helping at this point you will be referred to one of our consultant surgeon associates for a second opinion. Of course, if you are having physio post-surgery or post fracture, or for a chronic injury you will require more Physiotherapy or Osteopathy sessions. You can discuss your treatment plan with your therapist.

How long does it take to see results from treatment?

 This is much harder to answer. Some people get better in just 2 or 3 sessions over the course of a week or two, others need as many as 8 or 9 treatments over the course of 2 or 3 months. Generally, the more severe the damage, the longer it will take.

For example, if you are recovering from surgery or a fracture it might take longer than 6 months before you are better. If you have just woke up with a stiff neck it might take 2 weeks. After your assessment the physio will explain how long they think it will take to get your injury better.

What happens if I am not happy with my initial assessment and treatment session?

We offer a 100% money back guarantee. If you are not happy with the outcome of your initial session and feel that we have not done our best to help you then we will refund your money.

Clinic Address

338 Old York Road,
SW18 1SS

Get In Touch

Request a call back - tell us about your problem… if you’re not sure what physiotherapy or osteopathy are and whether they can help your problem request a call back from one of our expert therapists. We can listen to your problem and let you know if we can help... just leave your details using the contact form and we'll be in touch as soon as possible!

Cancellation Policy

Please note we have a 24 hour cancellation policy. Please respect our Physiotherapists and Osteopaths and give them more than 24 hours notice if you need to change or cancel an appointment. Failure to do so will incur a cancellation charge and may affect future appointments that we are able to offer you.
Thank you.

Telephone Reception

Please be aware that calls to Wandsworth Physiotherapy & Osteopathys are recorded to comply with ICO data protection and the recordings are stored for 3 months then deleted. All stored information is password protected.

Opening Hours

Monday 08:00 - 20:30
Tuesday 08:00 - 20:30
Wednesday 08:00 - 20:30
Thursday 08:00 - 20:30
Friday 08:00 - 20:30
Saturday 09:00 - 16:00
Sunday 10:00 - 15:00

 

338 Old York Road, SW18 1SS

0203 322 9455

Open 7 Days