Please note we have a 24 hour cancellation policy. Please respect our therapists and give them more than 24 hours notice if you need to change or cancel an appointment.
All appointments are secured with payment by credit or debit card or with medical insurance details. You are fully responsible for all appointments booked online. All appointments (including any booking errors you make) that are cancelled or amended within 24 hours of the start time, or not attended are non-refundable. All appointments booked online and later cancelled outside of the 24 hours cancellation period will be charged an administration fee of 1.9%. If you are using medical insurance all cancellation cost are incurred by you and not by the insurance company. If you are unsure about your booking, please contact us before proceeding. By booking, you agree to these terms.
Failure to make payment on request will affect future appointments that we are able to offer you. Any refunds that are provided take 5-10 business days as per Stripe’s payment terms.
Thank you.
